The Advantages Of Microsoft Dynamics CRM And How It Works
Microsoft Dynamics CRM is a customer relationship management solution by the tech giant Microsoft. Mainly, it focuses on sales and marketing, and currently, it is being promoted to businesses as it is open-source and is succeeding. We at Xcentric Services explain Dynamics CRM as a software that helps increase sales marketing and production efficiency for organisations. Want to know how using Microsoft CRM applications helps deliver better to customers? Keep on reading as we have it all covered in this blog.
Microsoft Dynamics CRM — A Refined System
Customer relationship management is a significant part of every business, hence, most of our clients at Xcentric Services choose many additional CRM applications. Microsoft Dynamics CRM System is a solution that businesses in multiple industries use, especially when they are looking to improve their customer service.
Being Microsoft Partners, we have noticed that Dynamics CRM can be quite helpful for businesses as it helps them distinguish the unpleased customers. With this insight, businesses can then provide customers a favourable environment — which initiates sales.
How Does Microsoft Dynamics CRM Work?
To businesses getting our Microsoft Dynamics CRM Services, we offer them the following functionalities of a CRM to automate work processes and win the minds of their customers:
· Information Collection
By making the CRM solution a primary source of their business’s information, we help them collect every information provided by the sales team, marketing team, and warehouse team. All of this helps in saving time for employees as the information gets saved instantly and is accessible by every employee from a single dashboard — in just a few minutes.
· Data Safety
Along with providing users access to all the information through a single dashboard, with Dynamics CRM integration, we also ensure data safety. Precisely, this means that the information will only be accessible by authorised people.
The Primary Functions Of Microsoft Dynamics CRM
Primarily, Dynamics CRM is associated with the administration of business functions. Users of the system, which are usually employees at organizations, get access to details of consumers like:
· Phone Number
· Activities
· Conversations
· Email Interactions
As the list of information it gives access to goes on and on, Dynamics CRM has far-reaching modules that we offer our clients to choose between — according to their needs. From sales to marketing, and customer services, you name it and our team will integrate it with your business.
Overall, with Microsoft Dynamics CRM, we provide our clients at Xcentric Services with countless integration and up-gradation options. Usually, if a client is already using the Dynamics CRM, we provide an up-gradation service that is client-driven and makes the solution more reasonable to use.
Top Advantages Of Using Microsoft Dynamics CRM
Out of countless advantages that Microsoft Dynamics CRM Online provides to a business, some of the notable ones that we swear by are:
· Value
Considering all the features Dynamics CRM offers to users, most of our clients get surprised by the value the solution provides. We as a Microsoft Partner are doubtful if any other solution can match the benefits Dynamics CRM offers. On top of it all, when we provide the licensing service, deployment service, training, and maintenance to our clients, the solution becomes a great one-time investment.
· Productivity
As the CRM solution stores every kind of information for the users at a central place, it guarantees instant access to accurate information whenever needed. Since the solution uses tools that we are all familiar with — including OneDrive, Excel, Outlook, and PowerPoint, the productivity reaches maximum.
· Customization
Using a variety of options, including an enhanced mobile experience, digital marketing, cloud enhancement, social engagement, and data analytics, we ensure Dynamics CRM deployments that provide users a one-of-a-kind experience. This experience is not only tailored to meet the needs of our clients but also their customer base — which they are targeting and managing.
· Intelligence
By offering users both capabilities, data visualisation, and business intelligence, Microsoft Dynamics CRM allows users to access, view, understand and leverage sales forecasts, goals, buying patterns, and promotions very easily. However, if an organisation’s employees need some help, our team at Xcentric Services has your back post the deployment too.
· Flexibility
The CRM software by Microsoft works the way a business works. Other than being accessible from any browser on the internet, you can get it deployed on-premise, on-demand, or as a hosted solution too. So yes, alongside your needs changing and your business growing, dynamics CRM solutions fits it all.
· Solution Partners
Along with supporting hundreds and thousands of third-party applications, Microsoft has the world’s largest community of professional organizations that ensure every user gets the most out of their investment in CRM. And we, at Xcentric Services, are one of them.
Final Words
Most of the time, it gets hard to move onto an intelligent solution that automates actions and delivers positive results. CRM by Microsoft is also such a solution that helps businesses in uniting applications like sales, marketing, and other operations as well.
As an organization keeps on adding applications, the interactions with customers are left unattended, which affects overall productivity. Hence, to get the most out of a business, we suggest deploying a CRM, because, without it, there is a parting in information and procedures. Ready to remove all the errors and synchronize them all to maximize productivity and lead a successful business? Head over to Xcentric Store and get the license for this remarkable solution by Microsoft. Besides, if you need help with the deployment, get in touch with us at Xcentric Services.
